At Ellimitless, we are committed to providing quality products and a trusted shopping experience. If you face any issue with your order, we are here to support you through a fair and transparent return process.
1. Unboxing Video Requirement
To ensure fair handling of returns and refunds, customers must record a clear, unedited video during the full unboxing process. This video must:
- Start from the moment the parcel is received
- Show the unopened package clearly
- Capture the full unboxing process
- Clearly display the product and any possible issue
This video is required as proof in case of damage, defect, or missing items. Edited or cut videos will not be accepted.
2. Return Eligibility (7 Days)
Customers can request a return within 7 days of receiving the product if there is any issue such as:
- Damaged or broken product
- Manufacturing defect
- Wrong product received
- Missing parts or items
All return requests must be supported with the required unboxing video and must be reported within the 7-day period.
3. Refund or Replacement
After reviewing the issue, Ellimitless may choose either:
- Product replacement, or
- Refund of the product value
The decision will be based on the condition of the product and the nature of the issue, ensuring the best possible solution for the customer.
4. Order Cancellation Policy
- If the order is still being processed, customers can request cancellation at any time before shipment.
- If the product has already been shipped or received, cancellation is not possible, but customers may follow the return process mentioned above.
5. Return Process Support
Customers can contact us directly for guidance. We will help review the issue and guide the customer step by step for return, replacement, or refund processing.
6. Important Notes
- The unboxing video must be original, clear, and unedited
- Return requests without proper proof may not be accepted
- Products must be reported within the 7-day return window
- We reserve the right to approve or reject return requests based on evidence provided